Hosted Cellphone System: Options, Advantages, Professionals & Cons

Hosted phone system feature image

What’s a hosted cellphone system?

A hosted cellphone system or cloud cellphone system is a enterprise cellphone setup that works by way of an web connection and is hosted within the cloud by a third-party vendor. In comparison with old fashioned conventional cellphone techniques that required you to have your individual server and gear onsite, a hosted cellphone system can save your online business cash in upkeep value and gear value.

There are two most important kinds of hosted cellphone techniques, that are:

1) Cloud-hosted cellphone system: All telephones hook up with an out of doors VoIP information heart. The telephones are configured with a person login and are programmed beforehand to register with a SIP server.
A cloud PBX comes with all important options your fashionable workforce wants. Voicemail to e mail, auto attendants, video conferencing — you title it. From a administration perspective, that is the simplest PBX platform to handle.
2) PBX SIP Trunking: Maintain your current PBX, however the backhaul is accomplished by way of a VoIP-based trunk for all the surface traces you want. Within the occasion of a PBX problem, you’ll be able to route cellphone calls to any brick-and-mortar or digital workplace.

A hosted cellphone system or digital Personal Department Change (PBX) provides you all the advantages of a standard workplace cellphone system with out its costly {hardware} prices.
Aside from the preliminary setup prices for appropriate handsets, modems, routers, and switches, there’s no must allocate further capital in your hosted cellphone system.
Oh, it will get higher. Hosted cellphone techniques can embody conventional PBX and VoIP cellphone techniques. If you have already got an IP PBX, SIP trunking transitions your current PBX setup into an internet-powered phone community.
Let’s dig deeper and break down some extra core ideas:

How does a hosted VoIP resolution work?

You’re in a position to take calls by way of a hosted cellphone system with a cloud PBX. This on-line server manages incoming and outgoing calls with a SIP trunk, utilizing a VoIP connection.
Right here’s the way it works:

  1. Your small business finds a hosted cellphone supplier that gives a cloud PBX. You’re then related to their off-site information facilities.
  2. You obtain an incoming name that goes to your hosted PBX system.
  3. The hosted PBX system converts that decision information into digital packets, which will be transmitted by way of an web connection. That is the VoIP a part of your hosted cellphone system.
  4. The PBX routes the incoming name to your workplace’s desk cellphone.
  5. Your desk cellphone rings and also you choose up. The digital packets are transformed again into voice messages and a connection is established. You may discuss to your caller with the hosted PBX as your center man.

With an entire cloud cellphone system, any machine that has an web connection could make and obtain cellphone calls. Your cell phone, laptop computer, desktop, and landline double as your online business cellphone.
Associated Publish: PBX vs VoIP: 26 High Variations to Know Earlier than You Purchase

6 Benefits of a hosted cellphone system

Listed here are some key advantages of getting a cloud-based cellphone system {that a} conventional setup can’t provide:

1. Straightforward set up

The setup technique of a standard cellphone system will be lengthy, complicated, and costly. However a hosted cellphone system doesn’t have any of these issues.
The set up and setup of a cloud-based system is on-line, so that you don’t want anybody to come back out to your workplace to get began. That makes it cheaper, too — which is nice for small companies, or these with distant groups.

2. Value financial savings

Hosted cellphone techniques are cheaper than their conventional alternate options for 2 causes. The primary: you don’t want to purchase a brand new haul of apparatus. With a cloud cellphone system, you should utilize the gear you’ve already bought. That features:

  • Softphones
  • Desk telephones
  • Cellular units and cell telephones (together with iOS or Android smartphones)
  • VoIP handsets

A enterprise cellphone system that’s cloud-based affords value financial savings in relation to upkeep, too. You don’t must name out an engineer to come back to the workplace and repair the issue. Your IT employees can repair commonest VoIP issues with out contacting your service supplier.

3. It’s a unified communications platform

Unified communication platforms allow you to talk each internally and externally with a single instrument.
With one, numerous groups — corresponding to gross sales or buyer help—can base their whole methods round their hosted VoIP resolution. The fitting supplier affords a number of options alongside the power to make calls. You may immediate message crew members, host video conferences, and name your prospects — all by way of the identical hosted cellphone system.
(Once more, that has an affect on value financial savings: you don’t must spend cash for a instrument that simply does one job.)

4. Flexibility for distant groups

Do you have got a distant crew? Whether or not you’re on an abroad enterprise journey or working from residence, you’ll be able to settle for calls together with your hosted cellphone system. You don’t must be within the workplace to select up your wired desk cellphone.
That’s as a result of most hosted cellphone system suppliers provide software program for his or her customers. Your distant crew can obtain their enterprise cellphone software program onto their units. The PBX supplier simply makes the connection, and diverts incoming or outgoing calls to your machine. Your callers received’t discover any distinction — particularly when your supplier affords masked caller IDs.

5. Higher scalability

It’s vital to have a cellphone system that grows as your online business does. Having a call-out out of your conventional cellphone system everytime you add a brand new crew member isn’t simply irritating. It’s costly, too.
That’s why one of many largest benefits of getting a hosted cellphone system is scalability. Including a brand new crew member? Simply signal into your supplier’s cloud platform and get them in.

6. It’s safer

It’s no shock why companies are involved in regards to the safety of their cellphone system; the common value of a knowledge breach is $3.92 million.
Social engineering is among the commonest kinds of information breaches. It occurs when hackers imitate your cellphone supplier and ask them to handover info. They will use that information to take over your system.
Nevertheless, hosted cellphone techniques have an additional layer of safety towards social engineering. Nearly all of respected VoIP suppliers have sturdy identification administration instruments. You’ll by no means be tricked into handing over info from a hacker.
And, there’s sturdy encryption to verify hackers can by no means listen in on enterprise calls.

The disadvantages of a hosted cellphone system

We all know {that a} hosted cellphone system has many benefits. However in relation to the downsides, the reality is: there aren’t many.
One factor you’ll want to contemplate is whether or not you’ve bought a sturdy sufficient web connection to take VoIP calls. That’s comparatively straightforward in case you’re in an workplace.
But in case you’ve bought a distant crew, you might want to ensure every crew member has entry to a robust web connection to make and obtain cellphone calls.
VoIP calls want at the least 100 kbps add and obtain bandwidth per line. Plus, you want at the least a megabyte of obtainable, devoted bandwidth for ten high-quality simultaneous VoIP calls.
Main carriers provide gigabit speeds (1000 Mbps) for enterprise subscribers. For a small enterprise, a single DSL or fiber connection might be loads enough.

Graph showing bandwidth growth
Nielsen’s Legislation of Bandwidth Velocity Progress – 50% Progress Each Yr since 1983. (Nielsen Norman Group)

The largest drawback of hosted VoIP, although, is that it doesn’t have the always-on nature of conventional telephones. Hosted cellphone techniques require energy to each the telephones, and the community infrastructure to supply web entry.
That’s why conventional PBX cellphone techniques are usually deemed as extra dependable: as a result of they don’t depend on two exterior energy sources.

7 hosted cellphone system options to search for

There are tons of hosted cellphone system suppliers to select from. Not all of them provide the options your online business wants.
Listed here are a number of superior options to search for if you’re selecting a VoIP service supplier:

1) Voicemail to e mail transcription

It’ll come as no shock to listen to that voicemail is a key function your cellphone system ought to have. With out it, you threat individuals by no means calling again after you miss their name — and probably shedding a buyer.
Nevertheless, discovering time to get by way of these voicemails will be difficult. With this function, you’ll be able to have your voicemail messages transcribed and despatched on to your inbox. You don’t must take heed to the message to reply. Simply take heed to the voicemail transcription and have a everlasting log of what the incoming name was about.

2) Video conferencing options 

Workplaces are embracing distant work now greater than ever. This implies firms hunt down hosted cellphone system suppliers that provide video conferencing as a part of their bundle.
Your digital PBX can double as a conferencing instrument in your crew. No extra add-ons for video conferencing like Google Meet, Skype, or Zoom! Simply ensure to double-check this function is included in your chosen bundle.

3) Safety and reliability 

The reliability of hosted cellphone techniques is a trigger for concern for a lot of companies new to cloud expertise. However, concern not: VoIP connections are simply as (if not, extra) safe than conventional wired setups.
The hot button is to select a safe VoIP supplier, corresponding to Nextiva. Our community has 99.999% uptime and connections are made by way of carrier-grade information facilities. In different phrases: it’s nearly not possible for somebody to hack the connection and eavesdrop in your cellphone calls.
Associated Publish: Is VoIP Safe? An In-Depth Have a look at VoIP Safety & Encryption

4) Name recording

Whether or not it’s for one-on-one progress critiques or coaching, name recording can assist you monitor buyer interactions. You may see that one gross sales rep has a decrease shut fee than others, for instance.
Use their name recordings to identify why that is perhaps taking place. You may discover that they’re failing to elucidate one among your USPs, which contributes to their poor shut fee.

5) Actual-time name analytics

Ask most companies how efficient their groups are they usually’ll wrestle to search out out. Conventional cellphone techniques simply take incoming calls and match them to a desk cellphone — that’s it. No additional statistics can be found.
Nevertheless, some hosted cellphone techniques provide real-time name analytics. This implies you’ll be able to report on how efficient your groups are with precise information, corresponding to:

  • Inbound calls
  • Complete calls
  • Answered calls
  • Missed calls
  • Toll-free calls
  • Inside/exterior calls
  • Speak time
  • Worldwide calls
  • Voicemail calls
  • Calls in queue

6) Auto attendants

You don’t want a receptionist to display and divert incoming calls in case your hosted cellphone supplier affords auto attendants. This automated message asks what a caller wants assist with, and passes them to probably the most related individual.
Often known as an Interactive Voice Response (IVR), this name routing system saves time for everybody. You may arrange guidelines for the system on-line. So, if somebody calls your online business cellphone quantity and presses #2 for a buyer help agent, you’ve already bought guidelines for which agent’s line will ring.
(For those who’ve bought a name heart, you’ll be able to even go for a bunch of brokers’ traces to ring. The hosted cellphone system sends them to the subsequent obtainable agent.)

7) Very good name high quality 

A typical concern for companies switching to a VoIP-based cellphone system is the name high quality. They assume that as a result of the connections aren’t wired (and web connections will be unstable), the standard will endure.
That isn’t true. In actual fact, hosted VoIP calls are a lot clearer than conventional cellphone traces. You’ll want an honest web connection that’s at the least 100 Kbps, however most ISPs present at the least 100 occasions that (10 Mb). Which means you’re seemingly already set as much as make and obtain high-quality calls by way of a digital cellphone system even in case you’re making long-distance calls.

Prepared to modify to a hosted cellphone system? 

There’s little doubt {that a} hosted cellphone system is the best way ahead. Lengthy gone are the times of copper wires creating mazes round your workplace, and drained expertise that wants changing each few months.
However keep in mind to test that your new cellphone service supplier affords the superior options you want. That manner, your whole enterprise received’t must take care of outdated, pricey cellphone techniques that take over your complete workplace.
Pricing for our cloud cellphone system (which incorporates all of these options) begins from simply $20.95 per person, monthly. You’d be loopy to overlook out. E-book a demo at the moment.