10 Indicators It is Time to Improve Your Enterprise Telephone System

When to upgrade your business phone system

When you’re contemplating a telephone system improve, you’ve some vital questions you want answered.
Is that this the appropriate time to improve? Will upgrading even make a distinction to my enterprise? Will the trouble be price it? Am I actually lacking out on a lot if I don’t improve?
This information is for you in the event you’re on the fence about changing your legacy telephone system with a contemporary one. We’ll take you thru these 10 indicators it’s time to improve your corporation telephone system:

  1. Your telephone system prices an excessive amount of
  2. Your telephone system is changing into out of date
  3. Your telephone system can’t develop with your corporation
  4. Your telephone system lacks vital options
  5. Your telephone system is susceptible to outages
  6. Your telephone system has safety vulnerabilities
  7. Your name high quality and reliability is getting worse
  8. Your telephone system can’t assist distant staff
  9. Your online business wants unified communications
  10. Your telephone system is essential to your corporation

1. Your telephone system prices an excessive amount of

Is your telephone invoice excessive and unpredictable? If that’s the case, upgrading your telephone system to Voice over IP (VoIP) is a straightforward, cost-saving win. The price of legacy telephone methods provides up shortly resulting from on-site tools, licensing, upkeep, new telephone traces, technicians, and worldwide calls.

Switching to a cloud telephone system can save as much as 60% off your telephone invoice. It allows you to:

  • Use your present broadband connection as an alternative of expensive {hardware} and wiring.
  • Save on calling bills due to limitless free native and low-cost worldwide calling charges.
  • Handle your telephone system from a user-friendly dashboard and let your VoIP supplier deal with the remainder.
  • Add new telephone traces, in addition to total new places, at a minimal value.

It’s easy, a landline telephone system prices you round $50 per line every month and often solely contains native calls in that price. Relying in your wants and the supplier you select, a VoIP telephone system will sometimes value you lower than $25 per line and you’ll know precisely what your invoice can be each month.
Associated: Easy methods to Swap to VoIP and Save Up To 60% off Landlines

2. Your telephone system is changing into out of date

It’s not simply costly to take care of, but it surely additionally depends on expertise that can finally go old-fashioned. Each time a chunk of your tools fails, it should get tougher so that you can discover substitute components and a technician that may deal with the repair.
It is going to additionally get harder so that you can get new expertise options added to your tech stack in case your telephone system is operating a decade or extra behind. They gained’t be suitable and it’ll convey you extra frustration than advantages.
Need to add a CRM, new workplace telephones with fancy options, or inner collaboration instruments to your setup? Think about a telephone system improve on the identical time.

3. Your telephone system can’t develop with your corporation

Is your organization rising quick and/or increasing to new places?
Is it sophisticated and costly so that you can add new telephone traces and/or open new workplaces?
When you answered ‘sure’ to any of the questions above, you’re prepared for a brand new enterprise telephone system. It is not sensible to carry onto a telephone system that delays your progress or prevents it altogether.
VoIP scales with your corporation because it grows and expands. Including new telephone traces and customers could be executed with a couple of clicks. You too can add calling options to accommodate busier seasons. You gained’t get this scalability and adaptability with legacy methods.

4. Your telephone system lacks vital options

You is likely to be completely happy with the functionalities of your present telephone system. In spite of everything, it’s all about making and receiving telephone calls, and that works simply nice, proper?
Assume once more.
Options that include cloud telephony can take everybody’s productiveness to the subsequent stage. It’s not simply concerning the telephone calls themselves, but in addition about every part that occurs round them.
Listed here are some questions you’ll be able to ask your self about your present enterprise communication processes:

  • Who solutions buyer calls? Are calls routed based mostly on buyer sort, problem, and function, or does it find yourself with any accessible agent?
  • Do your clients need to queue for a very long time earlier than they converse to an agent?
  • Are you able to monitor your name high quality?
  • Do your staff have to manually transcribe voicemails they obtain?

If these questions confirmed you that you possibly can have far more environment friendly workflows, you want new options. Upgrading your telephone system offers you entry name routing, auto-attendant, name recording, voicemail-to-text, and lots of different options that can remodel the best way you talk.

5. Your telephone system is susceptible to outages

In case your telephone system is down, can you retain on working? Can your clients nonetheless get what they want from you simply?
In case your reply is ‘no,’ it implies that each telephone system outage creates frustration on your clients and brings your gross sales (and money move) to a halt.
Pure disasters like floods, hurricanes, and earthquakes, outdated infrastructure, and growing older tools can all throw your conventional telephone system out of the sport. Outages are costly not simply to bodily repair, but in addition as a result of they’ll result in misplaced gross sales and even injury your status in the long term.
Once you improve your telephone system, right here’s the way you’re shielded from these dangers:

  • Telephone traces run over the web, so elements like dangerous climate gained’t disrupt your service
  • If there’s an interruption to the service, your incoming calls could be routinely forwarded to a distinct quantity, like a cell system
  • If a difficulty does happen, your service supplier can troubleshoot and repair it remotely

VoIP gives a stage of catastrophe restoration capabilities {that a} legacy telephone system can’t match. And with a supplier like Nextiva, you’ll have a 99.999% uptime due to our a number of information facilities, back-up turbines, and 24/7 monitoring.

6. Your telephone system has safety vulnerabilities

Whether or not you’re a small enterprise or giant enterprise, safety is rarely trivial.
When you’re utilizing a conventional telephone system, often known as the Plain Outdated Phone System (POTS), your calls are transmitted utilizing audio alerts which attackers can simply intercept—too large of a danger to take.
VoIP telephone methods, on one other hand, provide increased safety, reliability, and privateness to companies. Revered VoIP suppliers spend money on military-grade safety utilizing Session Border Controllers (SBCs). SBCs act as firewalls that preserve efficiency and logical name routing, so your information by no means leads to the incorrect arms.
Relying in your trade, you may additionally have to search for these accreditations in your VoIP supplier:

  • HIPAA compliance in the event you’re a healthcare service supplier
  • PCI compliance in the event you settle for bank card funds
  • ISO/IEC 20071 as a worldwide customary for assessing safety threats
  • SOC 2 compliance in privateness, safety, availability, and information integrity

Cloud telephone methods meet the strictest safety requirements. Don’t make your telephone system safety and afterthought and wait till it’s too late.
Associated: Is VoIP Dependable? 9 Useful Ideas You Should Know

7. Your name high quality and reliability is getting worse

One of many quickest methods to look unprofessional in entrance of a buyer is thru a name that drops or will get uneven.
Poor audio high quality will power you to repeat your self, or ask your caller to take action, take care of background noise, and run inefficient convention name conferences.
If that is your present actuality, it’s time to improve to a VoIP resolution.
Excessive-quality calls are potential on VoIP due to HD voice codecs that compress and decompress audio for fast transmission over the web. This expertise works easily by way of VoIP telephones and softphone apps.
Developments in voice high quality on VoIP will make you are feeling as in the event you’re in the identical room as your caller.
The very best half? After getting a cloud telephone system, a suitable VoIP desk telephone or a cell phone app, and adequate bandwidth, you don’t need to do something to expertise HD voice. Merely get your telephone service supplier to ensure HD voice is enabled on your account.

8. Your telephone system can’t assist distant staff

Remote work statistics

Greater than 38% of firms right this moment have distant staff. Is your organization one in every of them? If not, what’s holding you again? Chances are high that the reply is alongside the traces of “We simply don’t know how you can make it occur with our present telephone system.”

In case your staff make and obtain a number of calls and collaborate typically, it is a cheap problem. If you wish to add a telephone line that isn’t linked to an workplace telephone, your legacy telephone system will maintain you again. If an worker is shifting places, they’ll’t simply simply transfer their telephone quantity with them.
With VoIP, your staff could be extra cell and versatile.
Once you transfer your telephone system to the cloud, your staff don’t must be linked to the identical community of bodily telephone traces. They’ll take their telephone quantity and all their telephone options dwelling with them by way of a softphone or a VoIP desk telephone.
This improve will hold your total workforce linked whereas housing all of your communications on a single telephone system that’s straightforward to handle. Your distant groups can keep organized, centered, and versatile of their workday.

9. Your online business wants unified communications

One other draw back of a conventional telephone system is that it exists outdoors of your different enterprise communication methods. When you use something apart from telephone calls and voicemail—together with e-mail, chat, textual content messages, and net, audio, and video convention calls—you’ll be able to’t combine your telephones with the remainder.
Unified communications convey all your communication channels collectively. It streamlines each your inner and exterior communication.
Unified Communications as a Service (UCaaS) is a unified communications mannequin that allows you to run all of your methods and instruments from the identical software program resolution.
UCaaS on your inner communication means you’re bringing your conferences, calls, file sharing, chat, duties, and all inner collaboration into one place and accessible from wherever.
It additionally drives buyer retention and loyalty as a result of it lets your clients select the channel they’ll contact you thru so you’ll be able to serve them higher. If somebody contacts you thru e-mail, telephone, and web site chat, UCaaS makes it potential to trace all of those interactions in a single place.
The tip end result? Final connectivity. You’ll get to work with hyper-focused groups and supply distinctive customer support to your clients, all from one place.
Associated: UCaaS Market Will Develop to $140 Billion by 2025 [New Data]

10. Your telephone system is essential to your corporation

Right here’s a ultimate query for you: on a scale of 1 to 10, how vital is your telephone system for your corporation success? When you use it to offer customer support, delight your clients, discuss to prospects, shut gross sales, and collaborate with coworkers, you’re fairly near 10.
In different phrases, your telephone system is what makes or breaks your productiveness, your buyer loyalty, and your probability to usher in new income.
When you can’t work with out your telephone system, you want one you’ll be able to depend on in each circumstance. And if the one you at present have doesn’t provide you with that, it’s time for an improve.

You deserve a greater enterprise telephone system

It’s time to get a brand new telephone system—one that offers you the pliability, scalability, pricing, options, and reliability to assist your wants and progress.
That’s precisely what you’ll get with Nextiva’s small enterprise VoIP system. It enables you to work from wherever, regulate your telephone service as your corporation adjustments, and keep linked along with your clients, staff, and companions.
When you improve your telephone system, you’ll by no means look again.