25 call center best practices for superior customer experiences

Delivering exceptional customer service today is much more than answering customers’ questions and resolving their issues. Customer service can be a pivotal differentiator distinguishing your business from the competition when leveraged correctly.
Customer service today comes in several forms – phone calls, live chats, emails, support tickets, etc. However, a virtual call center is the most common and efficient way to provide customer support at scale.
By making customers feel heard and valued, good customer service can convert even the most casual customers into happy advocates and promoters. This, in turn, can significantly improve your Net Promoter Score (NPS), revenue goals, brand perception, and more.
As per a recent PwC study, more than 75% of consumers worldwide want more human interaction at all stages of the brand experience. Though virtual call centers fulfill this criterion, incorporating call center best practices into your customer service strategy can help your business go