Author: Eliza

25 call center best practices for superior customer experiences

Call center best practices in 2020

Delivering exceptional customer service today is much more than answering customers’ questions and resolving their issues. Customer service can be a pivotal differentiator distinguishing your business from the competition when leveraged correctly. 

Customer service today comes in several forms – phone calls, live chats, emails, support tickets, etc. However, a virtual call center is the most common and efficient way to provide customer support at scale. 

By making customers feel heard and valued, good customer service can convert even the most casual customers into happy advocates and promoters. This, in turn, can significantly improve your Net Promoter Score (NPS), revenue goals, brand perception, and more. 

As per a recent PwC study, more than 75% of consumers worldwide want more human interaction at all stages of the brand experience. Though virtual call centers fulfill this criterion, incorporating call center best practices into your customer service strategy can help your business go

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Retail Payroll Software Compared + What to Look For

Do you find that manually running payroll for your small retail business is time-consuming and stressful? If you’re thinking yes, you’re in the same boat as 70% of small business owners who feel payroll and tax calculations add a significant burden to their workload. It might be time to turn to retail payroll software to eliminate some of that stress.

Because as your business grows, payroll’s poised to become a bigger burden. And without a human resources department to help you, sticking to your manual system may be a recipe for disgruntled employees, late paydays, time tracking errors, and wage miscalculations — not to mention tax mistakes that can come with heavy IRS penalties as high as 15% on top of what you owe that month.

A user-friendly retail payroll software that can run payroll instantly and provide you with automatic, error-free calculations is the best way to avoid

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What Is a Hosted Contact Center? Definition & Advantages

Hosted contact center featured image

What is a hosted contact center?

A hosted contact center is a communications solution hosted at your service provider’s physical location or on the cloud instead of on your premises.

The terms cloud services and hosted services are often used interchangeably. However, cloud services are a subset of hosted services. This is because hosted services include any infrastructure outside of the user’s physical location, which includes both the vendor’s location and the cloud.

A hosted contact center solution allows you to serve your prospects, customers, and partners across different channels in an efficient manner. 

It’s different from a call center as it covers many types of communication rather than just voice calls.

Call center vs. hosted contact center: Key differences

A call center is an office that handles inbound and outbound calls of a company. This includes potential and existing customers, partners, and internal staff. Businesses typically use call centers

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Corporate Transparency Act: Reporting Requirements

The Corporate Transparency Act (CTA) is federal legislation that will require LLCs and corporations with fewer than 20 employees to start reporting ownership information to the federal government in 2024. Here are details that may apply to your small business.

As the owner of a limited liability company (LLC) or a corporation with few or no employees, you may want to zone out when you hear news about the Corporate Transparency Act (CTA). The name of the legislation makes it sound like it should apply to big corporations, not small businesses. Furthermore, the CTA is intended to help stop money laundering and other fraud. And the rule to implement the legislation came from the Financial Crimes Enforcement Network. So the law shouldn’t concern your small business. Right?


In fact, LLCs and corporations with fewer than 20 employees are specifically targeted by the Corporate Transparency Act. Here’s what you need

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PPP Loan Forgiveness Status for 2022

If you received a PPP loan for your business during the pandemic, you may still be able to get forgiveness for the loan. We’ll discuss the requirements and steps for applying.

As we enter 2022 and the third year of the “new normal” with COVID-19, many small businesses are still struggling. The U.S. Small Business Administration (SBA) has helped many of those businesses with programs like the Paycheck Protection Program (PPP), COVID-19 Economic Injury Disaster Loan (EIDL), and the Targeted EIDL Advance, but those ended in 2021. However, if your business received a PPP loan, you may still be able to apply for loan forgiveness.

The PPP was intended to help businesses that have been hit hardest by the pandemic keep their workers on the payroll. It was meant to be a forgivable loan, provided certain criteria were met. The forgiveness is not automatic; businesses still must apply for it.

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