Month: December 2022

Top 12 modern workplace benefits to increase happiness

Have you noticed small businesses like yours offering more perks and started to wonder if you should do the same? While it’s true that employee benefits packages can help you attract and keep talent, you need to know which extras to offer your team. Otherwise, you’ll end up underwhelming your staff and wasting your money.

Here’s our list of modern employee benefits that small businesses like yours can offer. We’ve included the top twelve types, which business types and staff members they’re best suited to, and some tips for implementing them.

1. Early access to wages

An early cashout option has widespread appeal. Letting your staff receive a portion of their wages before payday gives them the flexibility to deal with unexpected expenses like car trouble or burst water pipes more easily.

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11 Best Wireless VoIP Phone Options (Wi-Fi & DECT)

wireless voip phone feature image

As you’re researching the best phones to use, you’ve likely come across some wireless VoIP phone options. These are phones that connect to a wireless network and don’t require messy bundles of cables around desks.
They also make it super easy to move desks and even expand your office as you grow.
To make wireless VoIP phones work for your setup, you can’t just pick any phone you find. The range you’re looking to cover with your phones, as well as the features you need, play a huge role.
In this guide, we’ve analyzed and listed 11 of the best wireless VoIP phone options on the market.

Top 11 wireless VoIP phones

1) Gigaset C530IP

Image of Gigaset C530IP
Gigaset C530IP is a hybrid cordless phone that can use DECT and VoIP technologies concurrently.
It’s a breeze to set up and start using right away, and it’s an ideal option for a small office.

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How To Protect Your Personal Assets In A Business

If you’re thinking about starting a business, you should know there are some situations in which your personal assets may be at risk. If you have significant personal property, including but not limited to a home, cash savings, or ownership of assets like stocks and bonds, those holdings could be in jeopardy if you’re held personally liable for a legal issue, or if you’re personally attached to a loan.

Fortunately, with the help of asset protection strategies, you can shield your property from these potential risks. So what steps can you take to protect your personal assets when starting a business?

Separate the business

The first and potentially most important thing you can do to protect your personal assets is to create a business entity that’s separate from you, personally. There are several types of business entities you can create, each with their own advantages and disadvantages.

For example, if

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Top 5 Retail Employee Scheduling Software + How to Use

Scheduling shifts for your retail business should be simple, but in reality, it can quickly turn into a logistical nightmare.

Using a spreadsheet or online calendar can get messy, and can rapidly lead to poor communication, staffing shortages or errors, calendar clashes, updates that staff don’t see until it’s too late, and disorganized shifts. This can lead to unhappy employees, frustrated managers, and unexpected overtime costs.

That’s why retail scheduling software is a must-have for your business.

Dedicated digital platforms like Homebase are an all-in-one solution. They enable you to allocate shifts, plan your week using templates, give employees their schedule ahead of time, communicate updates, resolve clashes, limit overtime, and enable staff to manage changes or time off without fuss.

No more disorganization — just happier employees who feel respected and empowered, an environment with better morale and productivity, a well-managed store, streamlined shifts, cost savings, and a calendar

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Call Center Analytics & How to Actually Be More Data-driven

The Guide to Call Center Analytics - Metrics, Best Practices, and Analytics Software

What is call center analytics?

Call center analytics is the collection, measurement, and reporting of performance metrics within a contact center. It tracks call data and agent performance handling inbound or outbound calls. Common types of analytics include handle time, call volume, customer satisfaction, and hold time.
However, call center analytics is much more than call times. It factors in the human element to influence how calls are handled, including the customer experience itself.
In most cases, call center supervisors can access this data using specialized analytics tools. However, accessing this call center data analytics is often limited to supervisors and team leads. More modern contact centers provide this real-time data to agents so they can mind increasing call volumes.
However, with the right tools and strategy, call data helps you provide exceptional customer experience, boost brand loyalty, and improve efficiency across the board.

To harness the power of call

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